Terms of Service

Sterling Passage is a product of Axtrelis LLC. When these terms say “we”, “us” or “our”, they mean Axtrelis LLC. When they say “you”, they mean the person who created the account — or, if you are using Sterling Passage on behalf of a company, that company and you personally as its authorised signatory.

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The registered address and state of formation of Axtrelis LLC are not yet published on this page. They will be added before the first sale.

You can reach us at support@axtrelis.com for anything about the product, and at billing@axtrelis.com for anything about money.

This is the most important section on the page, and it is not boilerplate. The following is our standing statement about what Sterling Passage is. It is the same wording that appears in the product, in your plan-ready email and at the top of the interview:

Three consequences of that, stated plainly:

• A compliance score is not a prediction. It is the result of automated checks against documented criteria. A green score does not mean your petition will be approved, and no score we produce commits any adjudicator, lender or agency to anything.
• We do not decide anything about you. Sterling Passage does not assess your eligibility for a visa, a loan or a programme. It produces a document from the information you give it. Every decision that matters is made by a human being at USCIS, at a consulate, or at a lender.
• A licensed professional should review the output before you file it. For a US immigration petition that means a US-licensed immigration attorney. Nothing in these terms, and nothing in the product, is a substitute for that.

You need an account to use Sterling Passage. You must be at least 18 years old, give an email address you control, and keep your password to yourself. You are responsible for what happens under your account, so tell us at once if you think someone else has access to it.

One account, one person. You may not share credentials, and you may not create an account on behalf of someone else without their knowledge.

You can delete your account at any time from the Privacy tab of your account settings. What that deletes, what it keeps and why is set out in the Privacy Policy.

Sterling Passage is sold per plan, as a one-time purchase. It is not a subscription: nothing recurs, and there is nothing to cancel. The price is the price shown at checkout for the tier you choose, in US dollars, plus any tax the payment processor calculates for your billing country.

One purchase entitles you to one business plan. In practice that means: a conversational interview that collects your business, its market and its numbers; a generated plan document; a compliance report scoring that document against the criteria for the purpose you selected; and PDF and Word exports you download from your account.

We take payment through Stripe and PayPal. We never see or store your card number — the processor handles it, and we receive only the outcome and the order metadata.

Delivery

Generation begins when you finish the interview and start it, not when you pay. There is no fixed delivery deadline for the base tiers, and we do not promise one; a plan typically becomes available within the same session. If generation fails, we retry it, and if it cannot be completed we refund you in full.

The plan is built from what you tell us. That means two obligations run the other way:

• Your information must be accurate. The document we generate asserts, in your voice, the facts you supplied — the source of your funds, your investment amount, your industry, your projections. If those facts are wrong, the plan is wrong, and no compliance check we run can detect it. We are not responsible for the consequences of information you gave us that was not true.
• You must have the right to give us what you upload. If you upload a bank statement, an identity document or a third party’s material, you confirm you are entitled to share it with us for this purpose.

You give us permission to process your inputs in order to produce your plan — including sending them to the third-party services listed in the Privacy Policy, which is where you should look before you decide what to type into the interview.

You do. The finished business plan is yours to file, print, edit, forward to a lender or hand to an attorney. It carries no Sterling Passage branding, no watermark and no notice of our involvement, precisely so that it reads as your own document — which is what it is.

We keep a copy in your account so you can come back to it, and so that we can evidence what was delivered if a payment is ever disputed. Deleting your account deletes our copy.

What you do not get is the software. The interview, the compliance engine, the financial engine, the templates and everything else that produced the document remain ours.

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Copyright in AI-generated text is unsettled in several of the jurisdictions our customers file in. The sentence above states our position — that the output is yours — and it has not yet been reviewed by counsel.

There is one window and one question. The window is how long you have to ask. The question is how far the service had gone when you asked — and that, not the calendar, is what sets the amount.

The window: 30 days

Refunds are requested from the billing section of your account, within 30 days of payment. After 30 days the form closes. That is not the end of the conversation — write to billing@axtrelis.com — but it is no longer a standard refund, and it is decided case by case. The separate denial guarantee below has its own, far longer window and is unaffected by this one.

The amount: how far the service had gone

• 100% — generation had not been started. Nothing had been spent on your behalf, so you get all of it back. There is no shorter deadline hiding inside the 30 days: day 2 and day 29 are the same answer.
• 70% — generation had run, but you had not downloaded the plan. The 30% we keep is the research and model cost already spent on your document, which we cannot get back.
• 50% — the visa-denial guarantee, which is a separate claim with its own conditions. See the next section.

Once you have downloaded the deliverable, the service has been performed and there is no standard band. Ask anyway if something has genuinely gone wrong — a person reads every request, and we would much rather hear about it than read about it from a card network.

Every refund is decided by a person

Nothing is automatic in either direction. Submitting a request creates a record; it does not move money. A member of staff reviews it against what our own records show about your plan — whether it was generated, whether it was downloaded — and the amount is recalculated from that at the moment of approval rather than taken from whatever was selected on the form. You can have one open request per order at a time.

If you are refunded or you charge back

A full refund or an upheld chargeback ends your access to the deliverable — you cannot keep both the money and the document. A partial refund does not: if we refunded you 70% or 50%, the plan stays available to you.

If your US investor-visa petition is denied, we refund half of what you paid for the plan. This is a contractual promise, separate from the disclaimer above, and it is conditional. All of the following must be true:

• The petition that was denied was an EB-5 or E-2 filing for the business the plan was written for.
• The compliance score was green at the moment you downloaded the plan. We record the score with each download. A yellow or red score does not qualify — if we told you the document had gaps and you filed it anyway, that is not a failure of the product.
• You submit evidence of the denial: a redacted USCIS denial notice or a consular refusal letter.
• You submit it within 24 months of the denial date — the date on the notice, not the date you paid us.
• You confirm that the version of the plan you are claiming on is the version that was filed. We store a cryptographic hash of every file we hand over, so this is checkable rather than a matter of trust.

Claims are made at the refund-claim page inside your account. We aim to review a claim within 5 business days, and we pay a valid claim within 30 days of accepting it. If we need more documentation we will ask; asking does not extend the 24-month window, so do not wait until the end of it to start.

The guarantee covers the plan we generated. It does not cover attorney fees, filing fees, investment losses, travel, or any other cost of your application.

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Whether this guarantee carries an aggregate cap or a reserve has not been decided. The liability section below is subject to the same open question.

Two optional purchases involve a real lawyer: a written review of your plan, and a done-for-you engagement where the plan is produced by hand. The reviewing attorney is Philip Sinel, Advocate at Sinels, St Helier, Jersey. His admissions are:

• Called to the Bar of England & Wales (1984)
• Qualified Jersey Advocate (1987)
• Attorney-at-Law, Anguilla (2002)

Buying one of these services does not create an attorney-client relationship between you and us. Any relationship with the attorney, if one arises, is between you and him, on his own terms.

Do not:

• give us information you know to be false, or ask the product to state something you know to be untrue;
• use Sterling Passage to prepare filings you resell as your own service, or to run a plan factory through a single account;
• scrape, mirror, reverse-engineer or automate the service, or attempt to extract the prompts, rules or templates behind it;
• attack the service — rate-limit evasion, credential stuffing, probing for other customers’ data;
• upload malware, or content you have no right to share.

If you do any of these we may suspend or close your account. Where we can, we will tell you why first.

We do not promise uninterrupted availability and we do not offer an uptime guarantee. We run maintenance, dependencies fail, and occasionally we take something down to fix it.

We may suspend an account for non-payment, for a chargeback, for abuse, or where we are legally required to. A suspension for a payment reason is lifted when the payment issue is resolved.

If we ever discontinue Sterling Passage, we will give you notice and a window to export your plans and your data before anything is deleted.

Sterling Passage produces a document. It does not conduct your filing, and it cannot control what an adjudicator, a consulate or a lender does with what you submit. We are not liable for the outcome of your application, for decisions you make on the basis of a generated plan, or for losses arising from information you gave us that was inaccurate.

Nothing here limits liability that cannot be limited by law — including for fraud, or for death or personal injury caused by negligence.

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The monetary limitation of liability has not been set. It needs a figure and a jurisdiction, and both are attorney decisions rather than engineering ones.

If something goes wrong, write to support@axtrelis.com first. Nearly everything is resolvable that way, and it is faster than any formal process.

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The governing law, the venue, and whether disputes are resolved by arbitration or in court have not been settled. We are not going to guess at them here: a jurisdiction clause invented by the engineering team would be worse than an honest gap, and this one is being decided with counsel before the first sale.

This document is versioned. The version you are reading is 2026-08-08.1, in effect from 2026-08-08. When we change it materially we publish a new version, and we record which version each customer accepted and when.

That record matters in both directions. It means we can show what you agreed to; it also means we cannot quietly edit this page and claim you agreed to the edit.

A change never applies retroactively to a purchase you already made. The refund terms that apply to your order are the ones in effect on the day you paid.

Axtrelis LLC, trading as Sterling Passage.

• Product and support: support@axtrelis.com
• Billing, refunds and denial claims: billing@axtrelis.com